Otherwise just use the contact us form at any time. Any sample contacts shown on this page will NEVER reveal your name or email address or anything that could identify you.
On your advice I bought the Linx 10 on eBay for £70 with keyboard. Thank you it's fabulous. I spoke to you about the network on my boat and now with the windows tablet it all works perfectly.
It now means that any one on board can connect to sea clear on any device via the boats router. The router is free from Internet connection and everything is low powered.
So far I have had 3 iPads 2 androids 3 iPhones and my old Motorola tablet all checking position, boat speed and AIS info at the same time. Good fun eh!"
This was sent at 01/11/2016 18:44:23
Thanks John, glad it's all working well. The LINX is a cracking little Windows PC that'll run many nav programs using our charts. Low and easily arranged power requirements too. Networking offline with remote control from any onboard device is a great bonus.
We are actually in the process of developing a 12v rugged waterproof wifi/cellular combo unit that can be hoisted up to the crosstrees. 4G internet (weather, emails, etc.) when in range of shore if switched on for all devices....plus... wifi network 24/7 for on-board remote screens/control.
Thank you for your help, all done and installed. I am very impressed with your products and support, I purchased your chart CD and wireles gps kit for use with Seaclear which I thought was great but this Android install with Marine Navigator is even better for ease of use.
I'm a raster fan, although I have a Raymarine C80 with a Navionics UK pack I much prefer these and only use the C80 as a rough guide. The raster charts are far superior in my opinion.
Yes, we are fans of raster charts big time. Our new Unified Charts product has been designed for using raster charts with OpenCPN as the plotter, on budget Windows tablets like the LINX 10-10.
Android is great as a standalone, but for a plumbed in system with AIS, radar overlays, capable of driving an autopilot, etc..the Windows tablets are great.
Tide time differences
I've recently joined your site and have found a lot of useful information on it. I've been looking at tides for Poole, specifically on 30th March and I would be interested to know why high tide is shown at a different time to that on UKHO easytide ?
There's a 2 hour difference which is a little concerning .."
You know Poole has double tides or a 2 Hour + stand ? Easy tide has HW at 3 hours odd after LW ??? VMH has HW at 6 hrs after LW odd...
Have a look at their (UKHO) graph for that day. They have gone for the FIRST HW..we have gone for the 2nd.
Neither is wrong. Just a difference in deciding which of the 2 HWs is higher than the other..probably a matter of 10 cm max..
Support OpenCPN on Android ?
I've been using the Android charts I purchased with Marine Navigator successfully. I'm keen to try using these charts with OpenCPN, on the same tablet, as this offers some interesting functionality is be interested in exploring.
Is this possible?
Let me know
Why has my SeaClear expired?
I bought the charts (CD) from you last year, not sure when exactly. They worked very well, but then completely disappeared from my laptop. Can you explain why this has happened, please?
I was using them perfectly well until September. The version I loaded on my tablet are still visible.
I have no idea what you have done to them. New anti-virus taken dislike to them ? Upgraded to W10 ?
They do not expire or stop of their own accord. If you are sure they have completely disappeared , check carefully...then try re-installing from the DVD you were supplied with. The license is kept elsewhere, so should still be there.
If you suspect AV causing problem, install with AV off and test (be disconnected from internet for safety)
Steve Bryant www.visitmyharbour.com
You don't have to pay £25 membership, to get "full screen" tide tables...
"unfortunately your system is misleading as I only require tide tables nothing else and it advises these are free. I have no intention of paying £25 or any other monies so please delete my account immediately. The account was formed only a few seconds ago and has not been used."
This was sent at 26/09/2015 16:52:49
Dear Mr xxxx,
You have not been mislead, having signed up, you can now access the tide tables (in full screen mode) without paying anything at all. What's more we don't collect emails to bombard you with rubbish either. ONE newsletter a year maybe at most.
SO, try out the free full sceen tide tables.
I will hapilly delete you on Monday if required, the £25 full membership is OPTIONAL not a requirement. It helps us maintain our service, of which the tide tables are a small part, and for which we have to pay hefty ongoing fees to the British Admiralty.
Antares Scottish Charts...
"I cruise in W Scotland and have a set of large scale "Antares" charts in KAP format. Can they work in conjunction with your Marine Navigator Android chart packs ?"
Hello Mr XXX,
Yes they will work with Marine Navigator, as do ours. The trick is to make them all work together, rather than as separate chart folders.
This involves getting all the Antares .kap files (chart files) OTHER THAN the the overview chart... and putting them in a .zip folder. Name that folder exactly the same as the VMH chartset you have already
installed. Then put the .zip into downloads on the Android. Import them using Marine Navigator.
They will then end up in the same place as the official charts and will work in conjunction with them...
Steve Bryant www.visitmyharbour.com
PS we can assist on phone !
"Every port or harbour clicked on says find another location. I am a bird watcher who organises visits to the coast.
I saw this site thought brilliant planning will be so easy. How wrong I can be.
Perhaps this site is for sailors only. If you put in Newport you get Newport I of Wight. That's posh'!!!!!!!!!!!!!!!!!"
Dear Mr XXXX,
Visit My Harbour provides free information about 260 odd harbours of interest to small craft mariners, motor or sail. It is mainly of use to those who move around in boats, and we tend to concentrate on places they might be interested in stopping with facilities for them.
Newport in Wales is a commercial port with no facilities for a visiting boater, so it's not high on our priority to cover it. Newport in IoW does have facilities for small craft, so we cover it.
The only thing we do that may be of use to you are the tide tables for 400 UK locations, which hopefully will enable you to help plan your coastal birdwatching expeditions.
Steve Bryant www.visitmyharbour.com
Channel Islands coverage
Hi, any plans to cover the Channel Islands ?
We have full charts coverage available for the CI, and at some stage we'll get the harbour/marina coverage sorted.
We seem to be a bit tied up with Scotland at present.
The free harbour coverage is a bit of a labour of love (very popular though). We try to get 20-50 new harbours on every winter.
Thanks Steve. For the harbours I know, your information is spot on, so please keep it up!
"I tend to use iPad a lot, but have Windows laptop and PC. Does one 'membership' permit me to use your services on all my devices? I am in the process of writing a novel and am an ex-seafarer.
Dear Mr xxxxxxx,
Joining up as a member allows you to access the Members Area on any online computer/tablet.
Around the free part of the site the charts won't work in ipads (as they are in a flash player). All the charts in the members area all have special HTML5 versions that will work on ipads.
The google earth compatible charts in the members area will not work properly on any mobile devices, but work fine on PCs and Macs. The mobile versions of google earth are not as powerful as the full version.
"I bought SeaClear UK and Irel\nd from you in the spring, and installed it on my laptop on board my yacht.. The laptop has seen its best days and I have bought a Samsung Galaxy 10.1 tablet to replace it.
I want to transfer SeaClear to the Samsung. Can this be done, or do I have to download it again, and if so, do I have to pay again ?"
This was sent at 13/10/2013 11:48:41
Yes Mr XXXXXXXX,
The 2013 DVD/dongles can be used to install our charts on an Android tablet. They run in Marine Navigator rather than SeaClear which is Windows only. The 2 programs are very similar. This explains how:
"Can you tell me if I am able to print out monthly tide tables and how I go about this.
Yes they can be printed, but it's a roundabout way, there's no print button when you go full screen.
Go full screen, drag the whole month you want nice and central. In full screen you can get 1 whole month showing at at a time.
Press your "prt sc" button (on some machines you may need to press another key at the same time like "fn") This copies a screenshot to your clipboard. Now open an image program, like "Paint" (native to windows). Use "edit" and "Paste" or CTRL V to drop the captured screenshot into "paint".
Now you can save the image or print it out from "paint".
Sounds complicated, but it's really very easy once you've done it a couple of times.
If you need more help, just phone 01983 567866 M-F 10-6
Hope this helps,
"I have bought a DVD of Chichester harbour from you in the past and it was very good. I am considering joining as a member and to a appreciate the hard work you have put in to the project.
Looking at your site and about to do a passage plan from Langstone harbour to Bemberidge I am a bit confused as to how the facilities in your website can help. You have excellent local details of Bembridge itself and have a local Waypoint, however we can not use your online charts and there is no facility of overlay of tidal streams is there?
I would of thought you would by now be providing Waypoints, routes perhaps associated, or easily referable to the tidal stream charts.
Kindly let me know if I could prepare a passage plan and perhaps suggestions of Waypoints using your information.
Update 14/10/2013 Technical author Chris Medway has actually written a 178 page ebook called "Route Planning using Google Earth and VisitMyHarbour overlay charts"
This gives step by step instructions "how to" actually plan passages, taking tidal streams into account, using our members online VisiCharts
Hello Mr XXXXX,
Not sure what DVD you've got there, we don't make DVDs of Chichester harbour. Full Members can do a lot of planning using the Google Earth versions of our charts, lifting waypoints etc, but ....
For your purposes, and it will come in handy time and time again, we recommend the "Charts for SeaClear DVD"
It's a buy and keep product (£29.50), runs in any windows machine with a DVD drive.
With this, at home and on a big screen, you can plan your passage, get waypoints, and save routes. In conjunction with a tidal stream atlas (paper or online) you can play out various scenarios manually. It's not built in, you'd have to treat it as if you were doing tidal vectors on a paper chart, not difficult at all.
Then use all the free info we provide, print if reqd. Between the info and the SeaClear plotter you'll have the means to plan any passages you may want to tackle in the future too.
What's more you could connect a GPS to your laptop and navigate real time at sea. OR put the charts onto an Android tablet with built in GPS for power saving onboard chartplotting. The SeaClear DVD is very versatile.
"Hi, I am keen to order a 7 inch android with charts, is there a requirement to be a member also. thanks"
" Hello Mr XXX,
No you don't need to be a member. You can just get the Android charts for £14.99 (members get for £7.99).
You don't even have to pay for the charts till you've installed them."
"hi Steve, no I purchased an Android yesterday, but wondered if any benefits were attached concerning the membership discounts."
"Hello Mr XXX,
Yes of course there are benefits to joining up as a life member. It's £25, one off. Yes you get things we make at a discount. The Android charts are £7.99 for members.
We were doing memberships long before we started making "For Nav" products.
Right, why join ? If you have access to a computer, PC or Mac, the members only area offers you access to about 1500 UKHO charts viewable if "Full Screen" format. UK/Ireland, Spain, Portugal and Belgium. West Indies, plus lots of other far flung places to explore.
The best reason, and what members tell us they really like, are our own invention.. online VisiCharts.
These are standard UKHO (Uk and Ireland only) raster charts, but they drape themselves over Google Earth satellite imagery. With a variable transparency control. So at home and online you can really examine potential harbours, anchorages, etc. In 3D chart and satellite combined, all melded together. It gives a unique view of a place, from all angles.
This salespage is full of blurb, but you can try a VisiChart of Falmouth to see what we're talking about.
Membership also helps us continue our pilotage works, investigating harbours and writing them up. Members can access these features from any online computer at home or work. Even the tide tables go "Full Screen" for members.
If you get about a bit at sea, it's well worth joining. We have some big yachting and other well known "names" as members. For a one off £25 you can't go wrong.
Steve Bryant "
"Hi, would it be possible to use this Windows phone as a chart plotter? I also take your advise and will consider an android as a chart plotter for the boat for next season.
I have used your chart plotter in 2011/12 but not used the boat this year, but hope to in 2014 South West Scotland is where I'm moored.
This was sent at 14/09/2013 09:42:38
Our charts won't run on a Windows phone, sorry. The best bet, if you still have the old SeaClear DVD is to send it back to us , with a cheque for £20 + 1.95 postage.
We'll send you a new DVD with SeaClear charts for Windows, PLUS it allows you to put the chartset onto 4 Android devices too. Would recommend doing this in Feb 2014, when we will have 2014 charts. This way you get the best of all worlds, use on a PC at home/work.. and also use on tablet or phone.
For seagoing use, we'd recommend a 10" Android tablet, like the Motorola Xoom or the Samsung. To do proper routes and waypoints you really need a decent sized screen.
You could also put the charts onto any Android smartphone too, good for a quick position check.
Hope this helps"
I purchased your Chartstick Dongle for use with OpenCPN in April this year. I am very pleased with with the load up speed and the chart clarity. My charts are the Dec 2012 edition.
I sail in the Irish Sea from my base in Liverpool Marina and because of the high tidal ranges and multitude of drying sandbanks hereabouts I am finding the Drying Height data on these Admiralty Charts a very important advantage in my navigation. I check my actual depths as I am sailing over sandbanks off the Wirral Peninsula and the North Wales Coast. I compare these corrected readings to the chart information and find that the agreement is quite good.
I noticed when I looked at your website today that I could send my dongle back to you for a free update to July 2013 edition. I think I paid you using my Mastercard through your Website back in April 2013 but I can't find any paperwork proof of purchase. Would you have any information on your accounts please?
I was going to send my Dongle back to you anyway early 2014 for an update and I might then have the same problem with not having proof of purchase?
Dear Mr T,
Yes this offer now applies to your purchase, glad you're getting on with it. These are your purchase details:
8 May 2013 17:42:54 BST
Transaction ID: 3BP88538FX3XXXXXXX
I would print this email and send it with your USB dongle to us. Send recorded delivery, and enclose enough postage stamps for us to return it recorded delivery too. Other than that it's free.
Yes you could do this now and get 1st July charts... but you'd be better off waiting till Feb or Mar in 2014. You will then have charts from 21 st Dec 2013. As soon as you see on the website we're doing the new 2014 editions, that's the best time to get your free update.
Steve Bryant www.visitmyharbour.com
Thanks for your astonishingly rapid reply.
Yes I will do as you suggest and send my dongle back to you as soon as the 21 dec 2013 updates are available.
"I love the product & with your clear instructions got the laptop set up pretty quickly, now I would like to get a mobile set up in a waterproof case so I can have a handy cockpit plotter.
It's the "one off" bit that bothers me,
Is the rule to use any only one device at a time on the boat or does it mean I need dedicated mobile for the boat as a handheld plotter?
When I get a mobile upgrade can I re install the software to the new phone?
Again love the product, thank you for this service.
Firstly, if putting the charts onto an Android device from a DVD/dongle look for which email address the device sends the activation request. If it's trying to send to
email@example.com please change the address to firstname.lastname@example.org or email@example.com . Lavabit has shut down (rather than give US gov backdoor access to it's customers emails).
Next, the license terms for android installation from the DVD/dongle. You are allowed one Android installation in addition to the Windows useage. You are not susposed to be using the 2 at the same time BUT this is a UKHO stipulation, not ours. This obviously cannot be enforced...
Phones are too tiny to really do waypoints and routes.. as a quick pocket check of where you are on the chart they are OK though. I use a Motorola Defy for this, as it's pretty waterproof, and it has a built in compass which the app can use to good effect.
Used in conjunction with the SeaClear running on a laptop this system works fine, but for a stand alone plotter, a tablet is best. If you change device you will loose your charts, they can't be transferred.
If you want extra activations we can do 2 Android activations for £7.99 (members price) if you ask us.
Hope this helps,
Steve Bryant www.visitmyharbour.com
I would like to draw to your attention that on 31 July I ordered an "In Line" AIS receiver from your website. I paid the price of £99.00 to Mirrorbow Technologies using PayPal.
Because the AIS had not been delivered, last Monday I made an online enquiry via the Mirrorbow website but did not receive a reply. Yesterday i started to research Mirrorbow Technologies and discovered that it is a very small company owned by one director (Andrew Thorne) operating from a private house.
I emailed Andrew directly to request either immediate despatch of the AIS or a full refund and received the following response from his sister Nerissa Thorne:
"I'm so sorry but the owner of this business Andrew Thorne has died. I'm his sister and I'm trying to evaluate the situation here so please at the moment could you get a refund through paypal."
This is of course a very sad and difficult time for those concerned and I am naturally hesitant to pursue the matter at this time. I'm sure you will understand however that I do need to ensure that I receive a refund.
In this respect, I understand that PayPal cannot give me a refund themselves, so I have asked Nerissa to deal with the refund through PayPal. I don't know whether legally or technically she can do this. In the event that I do not receive the refund and as I ordered the AIS from your website, I will regretfully be looking to yourselves for recompense.
I appreciate that you are probably not yet aware of this situation as you are still selling the AIS on your website, as are Mirrobow Technologies and RadarGadgets. Can I suggest that you urgently review the situation and consider withdrawing or temporarily suspending the promotion of this product to avoid others encountering a similar situation.
I would like to reassure you that I have nothing but praise for the superb services and products you are supplying and am an ardent promoter of your web site.
I look forward to hearing how you would like to deal with this.
Dear Mr XXXXXXXXXX,
Yes, I was very concerned and removed the salespage and link on the 6th of August. I tried and tried to contact Andy, we've had a good business relationship for a couple of years, totally reliable.. I found out Thur, from his sister he died suddenly on 2nd July from a brain bleed. There was little or no warning, he was 45.
His family, mother father and sister only found out mid July, and have only just got his smart phone.. so can answer some emails. That's how they found me.
This last 2 days I have been trying to help them sort things out. We're hoping to get his PayPal stopped (needs paperwork sent), and get control of the website. Have been to see them at his house, we can't get into his computers to access website, so are going to get the domian registrar to transfer control to the sister. (again more paperwork needs to be sent) Then we can help them put up a page.
Claim a refund via Pay Pal straight away. His account will have money in it, no probs. No one can access it.
I've assessed the situation, and think that after the dust settles, his sister will be able to continue with his AIS business. There are around 200 incomplete units, which need finishing, machining, etc.
I'll put something on VMH ASAP, I've already posted on YBW forum.
It is terribly sad, and I'm trying to help his family who don't have a clue. I am sorry I didn't know sooner, as I'd suspected something was amiss from mid to late July. From his paper records, we see that nothing has been sent since end of June.
The sister will now be trying to answer all his angry customers one by one on his phone's browser, no other way of accessing his emails.
Steve Bryant www.visitmyharbour.com
Many thanks for your quick reply and I appreciate the very difficult and tragic situation yourself and Andy's family find themselves in. It must have been a huge shock to everyone.
I lodged a dispute/claim with PayPal this morning and spoke to them about the situation. Quite correctly they did not disclose that they were aware of anything and said that they would contact Mirrorbow Technologies to obtain their confirmation of the situation and agreement to issue the refund. They also said that they would not close the account until all disputes had been resolved.
I'll sit tight now and let matters take their course.
Best of luck with working through all the things that need to be done and I hope that the AIS business is able to continue.
Hi XXXX,Got the dongle back, it seemed OK here. Anyway have replaced it, and sending back with the original too.The new dongle has a metallic sticker on it.Kind Regards,Steve Bryant
Thanks Steve much appreciated. I am buying a new laptop as well. .
Enquiry about viewing members charts on an ipad
Enquiry about tidal curve graphs
Our long term email provider SHUTS DOWN......Arrrgh!
If you've dealt with us in the past, you'll have received emails from firstname.lastname@example.org . Lavabit was a brilliant, reliable, privacy based and encrypted email service that we'd used for 5 years. (in fact it was so secure that Ed Snowded used the service) In many ways it was better than our own server based email system. On Thursday 8th August 2013 they suddenly shut themselves down. A message appeared on their website: www.lavabit.com In which the owner said he would rather shut the service rather than allow US Gov. snoops backdoor access. Instead of rolling over, like the ususal suspects (Google, Microsoft, Apple, Facebook et al) he made a stand for the privacy of his customers which included visitmyharbour. We applaud him even though it's been a real pain sorting everything out at this end.
To contact us use the contact form rather than replying to any emails you may have had from us at our old lavabit address.
Hello ,Thanks for the enquiry.1. Site and zoomify charts should work fine on a Mac and Safari. If in doubt try out the sample charts on the sales page, if they work full screen mode, so will all the others.2. The downloads are all available here:Only problem is the GadwinScreen print is a windows only program. I believe that Macs are well equipped to take screenshots however, using onboard software, see here:The Mercator Sailing Widget should work, and indeed works offline without an internet connection too.That's all you'll need to start passage planning. As an aside, we will soon be launching the whole chart collection draped onto Google Earth (all members will be upgraded for free when it happens). This is a real breakthrough, hasn't been done before and is quite stunning. As long as your computer can work with Google Earth you'll also be able to see charts like this:UPDATE: Online VisiCharts (run in Google Earth) have been working for members since 2012Look forward to having you as a member, and assure you of our prompt attention at all times.Kind Regards,Stephen Bryant www.visitmyharbour.com 01983 567866PS won't be at the boat show...maybe next year.
Will your chart service support iPhone/iPad soon? I would buy today if it did!!
UPDATE 2012 All charts in the members area are now ipad compatible
Short answer NO.
Long answer... I Phones don't and stubornly will not allow flash players on their phones. We wouldn't be surprised if someone works out a way of doing it, because flash is all over the web. We can make zoomable charts using a
different (slower) technique, but it would entail a whole new set made up (each chart consists of 100's of individual tiles), and constantly maintaining 2 sets of data.
We're waiting in the hope that flash for iphones will come.
Good news, is the new generation of Android phones coming out right now DO support flash, and should work well with the zoomify charts...we'll test this ASAP. No buying apps, just login to the site, view the charts full size.