Our services and availability
Mail order, post, online services and all other operations are running normally.
We’re easy to reach and always happy to help.
Fastest way to get help
Email is the quickest way to get support. Your messages will be dealt with promptly seven days a week.
Office hours and phone support
Our office and phone line are manned on:
Tuesdays, Wednesdays and Thursdays: 11:00 AM to 3:00 PM
Phone: 01983 293757
We’re often in earlier and on other weekdays too. If you call outside these hours, it’s still worth trying. We’ll answer if we’re here!
Support, sales and memberships
We provide 7‑day‑a‑week support.
Mail orders, memberships and correspondence are handled straight away.
You can order with confidence any day of the week and rely on full, fast backup service.
The best way to reach us is to email the VMH team.
Or you can use the support form on this page.
Technical support policy
We’re more than happy to help with technical issues during the first 12 to 18 months after purchase.
We do ask customers to play fair. These are not expensive products, and it’s not reasonable to expect support for issues that suddenly appear with a VMH product bought many years ago. For example, something purchased in 2012 that has worked perfectly until a recent change caused a problem.